edmunson
Level 2

Proseries wouldn't efile because it needed an update (outdated version), so I applied the update and now the program won't start.  The splash-screen comes up and the login page loads, but the rows for credentials never appear - it just shows the circles going around continuously.  I left it running for over 2 hours and the circles don't go away but the login and password boxes never appear.  Has anyone had this issue?  I have tried the updated repair, the toolhub fixes, and nothing will bring it back.  I need some help as nothing I have tried changes the response of the app.

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