Phyllis1
Level 2

Just wanted to let you and the others know that I did call customer support and talked with a VERY nice gentleman named Joshua for 1 1/2 hours and we tried everything but at the last moment he suggested we look at my internet connection and I am using McAfee and the VPN was turned on, guess with the renewal and last update, and that was the whole problem all the time.  Turned it off and got my extension filed, now I can breathe.  If everything else fails with the Fast Path licensing, check to see if you have a VPN turned on in your virus software.

Thanks, everyone for the help.