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i have this relatively large client that i see on a regular basis and actually just load proseries to a computer they have just designated for me. and prepare return at their location. I can access current year, but not any prior years. And I like to cheat and look at the prior years to help in posting some of their investment transactions from 1099-B. but now...I get the unable to validate. Anyone have any suggestions? was this the olde...'do something before xxxx date" that I missed? or something else?
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Try this:
"Unable to validate online credentials" error when signing into ProSeries (intuit.com)
Slava Ukraini!
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evidently I'm doing something wrong..when i click on the icon...i don't get any options llike "proseries Update"
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You don't want the icon. You want to click on your computer start menu where the list of programs comes up and select it from there.
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When I've had issues like this with Lacerte... I've resorted to just re-installing the entire program. YMMV since you are using PS.
AND, I don't consider it cheating to look back at 'how to enter crap' from the prior year. I'm well past the need to 1) remember, 2) recreate the wheel 😉
Good luck
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ah,,, @IRonMaN , you are wise beyond your metallurgical years.......thanks
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You betcha!
Slava Ukraini!