Still couldn't make it work.  Literally printing one return took me 2 hours yesterday.  After so much frustration, I tried to "select" the pages to print.  That seems to be the only way it works.  If I say "print the filing copy", the program shuts down, if I say print the filing copy to a pdf, the program shuts down, but if I say print the filing copy then I click on select the forms to print, even though I make no changes to the forms that have been automatically selected, the return prints just fine to a pdf or the printer.  Very strange.