We are encountering the same issue. Was on the phone with ProSeries for over an hour and got no where. The call got disconnected and the issue was not resolved. Not sure what to do because New York will charge a penalty for every paper extension filed. Can't use the extension in ProSeries to paper file because there is a huge watermark across it saying do not file. I'm losing so much time looking into this and these need to be filed by Friday.