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After spending 2.5 hours on the phone with Intuit customer support and sending them a sanitized client file on Monday March 4th so they could see the incorrect calculations imbedded in the software, I've been waiting for an email from the company. The software was incorrectly calculating numbers in the Joint Ownership Worksheet which Intuit created and wasn't part of the Instructions to Form 5695. After waiting 4 days for the email which never came I decided to go back into the software and look at the client with the incorrect calculations for which I made overrides and found that my overrides were eliminated and the software was calculating the data correctly. I am a bit peeved that I received no notification from Intuit that the software had been fixed and even further alarmed that the software eliminated my overrides that I made in the program in order to get the correct numbers in Form 5695.
I wonder how many tax returns were done incorrectly before I alerted Intuit to the problem and then to sneak around and fix it without notification to me/us (your customer) Intuit? I wish I were surprised but I'm not, this keeps happening Intuit!