Parma is a suburb of cleveland.. two different cities.. 

• cleveland is a 2.5% city
• parma is also a 2.5% city but if they live in parma, parma only gives credit up to 2%
• so the cleveland withheld should be 2.5% of local taxes
• parma should be .5%
• if that is how the w-2 looks there is no refund to apply for