"Do you not know where a file is saved on your computer?"

I don't know about macs, but with windows, many programs don't let you choose where or how to save it.

More to the point, if there ***is*** no file, then that question is kinda pointless.

There were step-by-step instructions, but they left out several important steps, including what, exactly, needed to be attached. They told me how to attach the file, but not what needed to be in the attachment. Was I supposed to attach Form 1095-A (which doesn't exist in this case)? Form 8962 (likewise)? A picture of outer space? What?

Turns out I had to create a statement stating "customer did not have marketplace insurance," which the support person showed me how to do. Not to hard to do, but certainly not something a person would know was needed without some prompt or instruction. Everything else in the instructions were pretty obvious, but that one step was not obvious, and it was completely missing from the instructions.