WTSAbe
Level 3

Proseries and TPG has a problem with not printing suffixes, i.e. (Jr. Sr, III, etc.) on refund checks.  This has been an ongoing problem for years with TPG.  In Proseries you put suffixes in a separate input box. On all the TPG paperwork it's prints they full name with the suffix.  In TPG system it never shows suffixes and they don't print them out on the refund checks.  This was a problem today because my client couldn't get his check cashed at two different locations because "Jr." wasn't on his check. He was able to get it cash at a third location after showing his SSN card and taxes so they could match it with the last four of his SSN on the check.  I don't know if the problem is on Proseries end with not transmitting the suffix or TPG doesn't store the suffix or Proseries has to combine the last name and suffix in last name field when it transmit the data to TPG but it needs to be resolve ASAP. 

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