Standalone or network? 

Affecting one, a few, or all returns? 

Network-- affecting all machines

whoops -- affecting all returns as well. 

I'm checking for updates now even though I tried that yesterday.

I'm tentatively optimistic.  It seems to be working now with the latest update. 

I am just experiencing this and are looking for some answers. It seems not to accept my update therefore errors persists. Are there solutions?

I am experiencing the same thing....was this issue ever resolved???

I have experienced this for years.  Some days worse than others.  Did you ever get a solution?  I've spent way too much time with tech support only to be told they don't know what the issue is.

I did.....

Answered: Firm / Preparer Information Disappears - my case number is: - Intuit Accountants Community