That does touch on a REAL sore subject with me.  Why does Intuit intentionally waste our time?  They should be billed for it.  Why does the customer service rep we speak with have to type up our problem and sent it to someone else?  He/she can sign into our computer and see the problem.  If we are really lucky, they will understand the problem.  But our chances of having it solved rest solely on his/her ability to succinctly type up the issue to someone who knows where in the world who is not seeing the problem on their screen.  Too many times, the response has been to try something not even remotely connected to my issue.  It is like trying to communicate to someone when neither of you understand the other's language.  It is more than frustrating, inefficiency at its best, and rarely results in a solution.  I truly believe Intuit doesn't care.

I have expressed why I am still here in other threads.  I see retirement in the not too distant future and do not want to learn a new program.  But if you are reading this and don't remember Ronald Reagan as President, then I would seriously consider a new software vendor.