Client needs to file a No Tax Liability BIRT. Proseries accepts the e-file initially but later rejects saying a bunch of fields are missing (name, address, email...) but they are not missing.

Client also needs to file Net Profits (NPT) return. Proseries accepts the e-file initially but later rejects saying missing "Account ID".  There is no "Account ID" on the form.

Does any of this have to do with the taxpayer not having a PHTIN from the city of brotherly love?

(Tech support no help. They told me to submit a product enhancement to fix Proseries edits not to initially accept the e-file without a PHTIN, if that's what Philly requires. We all know what happens to product enhancement requests...)