I would suggest calling customer service.  If someone here says they are aware of it, you may be waiting a long time for a fix which isn't coming.

Since this should be as simple as "it isn't on the pulldown", they should be able to quickly verify that without having you reboot your computer, uninstall and re-install the program, or any other silliness they usually suggest.

Still going to be at least 30 minutes lost on the phone with them.