Thank you for the suggestion, but unfortunately that didn't work.  I sent in my EFIN application summary, which contains both my physical address and my mailing address (PO Box) and today I received an email from Intuit that they changed over everything to my physical address.  I spent over an hour on the phone with them again this afternoon, one rep told me they couldn't use my PO Box in my program, the next rep told me it had to be listed with both, which I was fine with but then the rep couldn't figure out how to do it, and then the third one tried to work through it again and now I have a phone appointment set up for tomorrow with another rep as my "case has been accelerated." This has been happening for years and I've never been able to get my PO Box listed for my mailing address.  Does anyone else have this issue? Very frustrating after paying such a large fee for a program that I have to resort to putting labels on my mailing slips, billing invoices, and customer letters.  After 15+ years with ProSeries, next year may be the year to move to something new.