I called customer service today & they were no help whatsoever. First, they told me that it would vary & to have the dependent child & parent together when verifying identity...I explained that would not work because if the verification asked about a loan, which the parent had but the dependent child did not, would they answer yes or no? After several minutes of more unhelpful advice, I asked to be transferred to a supervisor (which was not granted). The rep, after another hold, told me that the system would randomly determine whose information to verify & sometimes it would be the parent & sometimes the child. When answering verification questions that does not work, & I find it hard to believe that's how it works. I guess my options are to have one sign without completing the verification or go back to wet signatures.