Today is 01/26/2024 and I am having the same issues with DMS and the Entitlement Client not being installed. I have talked to over 10 different support reps and each one has a different interpretation of the problem. From my server needing an upgrade to Microsoft securities and so many other reasons. They had me and my IT guy installing and uninstalling the applications so many time and till now it doesn't work. After support could not solve the problem, they sent me a link with instructions to continue the process myself as if I should know their stuff more than them. My team heavily relies on DMS for all our tax document management. We have DMS as part of or workflow.  🙄😠 We are now going back to storing our documents the old way in cabinets.