But how come nobody from Intuit can ever say - it is estimated to be fixed in a week, a month, or it won't be done until October 1st?  Tax preparers have a short window to get returns out the door and when they have no clue as to when it will be safe to proceed, Intuit leaves them hanging in limbo and makes their tax seasons that much more frustrating. If my truck breaks down and the shop doesn't have parts, they will tell me the parts should be here in about x number of days or weeks.  At least I know roughly when I will get my wheels back.  Why can't Intuit operate with that same courtesy?