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I did not see an answer to my question so I will ask it here. I got the email about making sure that all of my Intuit software versions all the way back to 2016 had a valid version installed. Per the instructions, I started with my 2022 software, launched the software, checked the version and updated it if needed. This process worked until I got to my 2019 software. This software would not launch. In other words, I would get the Intuit logo screen that showed what year software I was trying to launch but I would never get the sign on screen. I have the same issue with my 2018, 2017, and 2016 software versions. Is this normal or is there something else that I need to do. Granted, there is not a big possibility that I will need these past years but I would like to be able to launch these older version if needed. According to the email, I have until 01/2024 to get valid versions loaded so I wanted to get this resolved now before tax season starts getting wound up.
Thanks.
Danny Gammon
Best Answer Click here
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You can update without launching. Then possibly it will open.
Go to the windows app list.
Scroll down to Proseries 2019 and click which should bring up a subscreen with several options
click on "Proseries Update"
That might work.
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Yes this worked. I was able to update each of the four years/versions that I was having a problem with and after the update completed, I was able to launch each of these years/versions. Thank you for your response.
Danny Gammon
