10-17-23 Update

James, a so-called supervisor, wasted my time & his time.  From the beginning of the call back, I could tell he was going to tell me that it was my problem - not Intuit's problem.   The Intuit program does not update & he doesn't have a fix. 

Intuit has been no real help at all in this problem.  Disgusting.

While I will try more, the only answer may be to completely erase the computer & reload all programs.

If you have experienced a similar problem, please advise.