@IntuitCharlene  - In case you were testing my memory, I didn't forget that my question wasn't answered.  If Intuit is selling a product, those folks should have a right to know the ingredients of what they are buying.  What credentials are folks getting when they buy a tax preparer from Intuit?  If you want to phone a friend, @IntuitGabi can feel free to jump in if she likes.  I realize that at times, my posts are tongue in cheek, but this is a serious question.  There are going to be some folks that are desperate for help and might be tempted to check out Intuit's offering so this really is a valid question.