Just-Lisa-Now-
Level 15
Level 15
‎08-04-2023 09:28 AM

I know I remember seeing it either earlier this season or last, does anyone remember the outcome?  I think this weeks update went awry.    Theyve already tried deleting email addresses and cell phone numbers on the fed info worksheet....is there another place they might be also?   Theyve also repaired updates, Im not sure what order of events theyve done all this in though.

newerror.jpg

 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
0 Cheers
Reply
IntuitGabi
Community Manager
Community Manager
‎08-07-2023 11:20 AM

Thanks for the report, Lisa. We'll need more information on this. Please respond to this post if you are experiencing this rejection after updating your email and/or cell number so we can research further. 

Reply
CPAguy
Level 1
‎08-15-2023 08:06 AM

Morning,

 

I was the one who submitted the post on the FB group and Lisa has been amazing in helping me out. What info do you need from me to assist in resolving this, as I have tried everything

0 Cheers
Reply
Just-Lisa-Now-
Level 15
Level 15
‎08-28-2023 01:05 PM

@IntuitGabi  Robert (posted above) still had this error and cant seem to get it fixed on his end, is anyone available to help him figure this out?  


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
Reply
IntuitGabi
Community Manager
Community Manager
‎08-28-2023 01:16 PM

@CPAguy @Just-Lisa-Now- Working to get this shared to the appropriate team, thank you for the tag. 

Reply
IntuitGabi
Community Manager
Community Manager
‎08-29-2023 08:44 AM

@CPAguy  We're unable to replicate this issue and will need to take a closer look at your specific situation. Please contact us at 1-800-434-6818. 


0 Cheers
Reply