Rule #1 for tax practitioners:  If you think you have to call IRS, you get what you deserve. 

Rule #2:  IRS never reads anything you attach to a return, at least while it would make a difference.  

Rule #3:  Review Rules #1 and #2 regularly.

Reading between the lines here, you have checked "Get Refund Status" and there's some generic message there that suggests you call IRS.  When was the return filed?  If this happens every year, what has been the outcome then?