15 Days earlier I was not able to save any of the client file I prepared for filing 2021 returns. Every time it was frozen receiving a message that  program is not responding. Called for help and agent made my life more miserable. Program was uninstalled and  reinstalled and after reinstalling the program none of  the client data file she was able to restore. We spent about two hours together but nothing was accomplished.  and in this process I  lost ability even to see any of the client file.

I am sure that many users might have complained for similar problem and to my utter surprise agent had no information of this problem and later on she admitted that this problem is known to proseries tech and they are working on it. I told her specifically to look and check internally before starting uninstallation, but she ignored all my requests.

Proseries has no such system putting such problem across the Board to all agents are aware that what is going on.

The last email I received said that on June 30th there will be an update to resolve this problem, but no luck so far.