octg-john
Level 1

Our Win10 workstations function properly,
but all of our Windows 11 workstations (Starting the third week of June)
would always crash when attempting to save or print tax returns on ProSeries 2021, 2020 & prior.

We tried restarting the computer, reinstalling ProSeries in the workstation, reinstalling ProSeries on the server. The phone operator could not fix the problem in the 6 hour phone call I had.

After spending another 12 hours of searching,
we discovered the fix was to uninstall the new Windows 11 updates:
Update for Microsoft Windows (KB5027119)
Security Update for Microsoft Windows (KB5027231)
(Uninstalling it once doesn’t work, but uninstalling twice seems to work)

It has been over a week since the issue started,
& we are still not able to update our Windows 11 workstations
to the new Windows Security Update.

-john