I had a software problem yesterday that no one here could help with. I called the product helpdesk, they had me upload file. Sent me the automated case number spam. With a return of "NoResponse <no_response@intuit.com>"

Nice....

I need some kind of update, some kind of communication. I had waited 30 minutes on hold, before having to hang up.  Hope the help desk monitors this.

I don't see anywhere in my "profile" here how to track or otherwise find out what's going on. Can you advise?