Is this a QB report or is this a ProSeries question?

If that is a QB report, you really need to identify the specific report and even the edition of QB in use, to know if that is a display issue or an entry problem. You didn't identify if that is an equity account, either. Lastly, you didn't identify what that JE looks like, or if they hit Opening Balance Equity in that entry.

You’ve come to a Peer User community for Intuit Income Tax Preparation products supporting Lacerte, ProSeries, or ProConnect Tax Online products. Please visit the QuickBooks Help site for the answer to a QB question.

Your sign in user info here is the same one you can use over at the QuickBooks forum.

Thanks.