Not a tax issue.  A product issue.  I am trying to open past tax returns (from 2013 forward) and I get an Unable to Open message.  On further discovery, I find the Update portion of the Program is no longer installed.  I attempted to download and install another program from this site and it still isn't working.  How do I get to my clients' tax files if I can't open them?  

Irritated to the max.