I am preparing a Form 990 as a board member of the non-profit and cannot use the XSP or XNP codes as preparer.  Proseries gives an efile error message indicating there is no ERO PIN in the preparer database.  You cannot enter XSP or XNP in the preparer database as those codes are "reserved".  I have entered an ERO PIN in the EF worksheet where it asks for that PIN when using XNP OR XSP.  STILL AN ERROR MESSAGE THAT DOES NOT GO AWAY!!

The deadline for filing is Monday May15th and this is a major problem.

While the error goes away if I enter my ID as a paid preparer, that is not how this return should be filed, I am not paid.

I called and spoke to support yesterday and they were unable to provide solution

PLEASE FIX THSI PROBLEM ASAP!