I had two time Authentication failed and I wanted voided them but could not and called Proseries to return my chance to use more for them, Proseries said we can not?!!!!Two hours on the phone connect me wrong department every body said I am not a right person for. I think for this very bad service I do not need to buy E-signature any more and Docusign is not updated as well, while phones technology help us to get a sign from taxpayer. The most weakness Proseries does have is regarding support team on the phone.