Per IRS PPS, Schedule 3, Line 11 (Excess Social Security) is blank.  However, Line 15 of Schedule 3, the total that goes to the 1040 has the correct amount of the excess social security withheld.  Line 11 is Correct in proseries software.  So somehow in transmission the amount on line 11 was deleted, resulting in the excess ss amount being removed from refund.

Can be easily resolved with a response to letter.  They are calling it a calculation error.

I find this odd.  The amount was over $5,000 because of the timing of his job change.  I wonder if the IRS has an edit to reject this line with an anount over a certain value.