Rental sold at a loss = no depreciation recapture. End of story.

The fact that it was at one time a personal residence or that they are in the military is irrelevant.

I don't know ProSeries and its worksheets but I think you're trying to overcomplicate this.

You can only have one personal residence at a time, and you said that is a different property; it was sold, and you have handled that.

EDIT: How do you lose money when selling property purchased in 2009, depreciated since 2011, and sold in 2022?