Please keep in mind this is mostly peer end users. It's not a direct line to Intuit.

I can try to help, but I mostly support Lacerte (developer code) and Quickbooks. I can tell you that nearly everything Intuit-ish needs your users to be Admin on their local machines. Well, in my case, it's always. I've never had a restricted environment work.

Is this RDP Desktop or RDP App? Are you trying to host the program, in other words? And you are not using Intuit Hosting via Right Networks? Just trying to draw the network loop picture in my mind.