A W2 Employee has all sorts of other issues, such as if they are covered by the employer, or a marketplace plan, any months, all months, some months. Paying "out of pocket" or through payroll deductions, pre- or post-tax. Etc.

Did you fill in everything that was asked for? If so, and you reviewed it, then perhaps the Software is fine?

Or, you have to understand why you think it is wrong.