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Long-distance clients? My portal uploads are close to 75% of my clients. They could be around the corner and still upload. And if they're young it's all on their phone.
I guess in the end next year I'll write a note with my annual January 1st mailing and inform them that fees will be adjusted accordingly. I'm cheaper than H&R and all the other services and I charge what is fair. Too many others I've seen rip off their clients with outrageous fees. Maybe as I get closer to the end of the career I shouldn't care as much.
I was told by a CPA Practice Advisor that I should charge wealthier clients more. My opinion is, if they go to Macy's to buy a shirt and so do I they should not pay more for the same product because they're wealthier. Guess you now know which side of the political spectrum I am on.