"We have over 1,000 accounts."

And it seems like you have asked questions on half of them so far.

The folks here have helped a lot of folks over the years, including you numerous times in the last year.  But keep in mind, this isn't 911.  Don't phone in every time you think a fire could be starting.  Just because it gets a little warm in your office doesn't mean it's on fire.  The frustration coming from folks that you are calling meanies, is the apparent lack to help yourself.  Spend some time trying to find answers yourself.  We don't have every possible tax situation memorized so we don't know everything there is to know about taxes.  But we try to figure things out for ourselves.  We don't post a question here as soon as a question pops into our head.  I'm guessing we have all posted questions here but only as a last resort when we don't know where else to turn.  Also, many times when folks have provided help to you, you have challenged that help.  Eventually folks here are going to get exhausted from constantly holding your hand, then what are you going to do when a real issue pops up?