icris04
Level 3
‎03-06-2023 12:19 PM

hello, 

I worked a return on a state I did not have. So I added funds to pay for the additional state. After printing I realized I did a mistake on spelling the city, and one number on their social security number. When trying to reprint again, is asking me to pay again.  Is there a way to avoid this?  I know they suggest to verify the ssn before proceed, but it was just an honest mistake. Any advisce will be really appreciated. thanks. 

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jeffmcpa2010
Level 11
‎03-06-2023 12:33 PM

the PPR seems to track by ssn. When I screwed up like this in the past, I just treated it as a "Stupid Tax" mostly because I figured trying to get a refund was not economical when compared to the time it would take.

At my hourly rate I would have to get it resolved in less than 15 minutes to make it worth while. 

When is the last time someone got something resolved in a 15 minute phone call to intuit?

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Just-Lisa-Now-
Level 15
Level 15
‎03-06-2023 12:48 PM

You could call support, see how long the wait is, if its worth your time or not for that $45 


♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
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