Feb 17 11 AM PST. I just spoke to a customer service supervisor and they looked into the 8960 problem. They have no resolution nor a date on the fix. Intuit has really let everyone down. They gave their best estimate on the fix as maybe late feb or as late as March 15th. He said it was an IRS issue yet when I told him Tax Slayer, Tax Act and most of the other software providers are ok on their filings, he had no answer. I told him it was only Lacerte and Proseries with the problem. Then I told him that some of my clients are now cancelling the tax work as they are making offers on homes and loan officers are requiring their tax returns and other clients are filing Fafsa for college tuitions and what are we supposed to do. He had no answer whatsoever. This is Intuit failing us all and I have been using Proseries for over 20 years. I cancelled my autorenewal as if this is the support Intuit provides and now they are a liability then it is time to look elsewhere. I explained to them they need to communicate to us so we know what to do and he said they failed in that area.