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As a longtime ProSeries user, I was so tired of seeing the same unimaginative start up box year after year. I was surprised and pleased to see the the startup box was changed and I liked seeing the lady whenever the program started up. I don't understand what the uproar was all about.
But this episode was very informative. It shows ProSeries does monitor these boards (as evidenced by the censorship on this topic) and can actually do things when they want to in a timely manner. I don't think this was an appropriate usage of resources given the other, more pressing matters from the perspective of many site users (Forms 8960 and 8915F come to mind). Perhaps there are good reasons why those issues haven't been addressed by ProSeries (such as maybe it is because of IRS). But since we know with certainty ProSeries monitors this board, would it be so difficult to explain to their customers what those good reasons are? In the meantime, I am left scratching my head why the African-American lady disappeared while others report that the Lacerte blonde lady is still there, while at the same time I don't have a good explanation for my client why his tax return with Form 8960 cannot be filed.