I know what 'I' would say when (if) that call comes in.   But I'm in the 'closer to retirement' position & can afford to be picky about who I help.  I'm sorry you are having to eat the fee.

It'll be interesting to see if she has the ba((s to call you or is too embarrassed and calls someone else.  OR, berates & blames TurbohhhhhTax for doing it 'wrong'.