Although I agree with you on that point. I still feel like it's not a big ask on my part to ask them to fix the functionality. We had a client last year burst into tears when we were reviewing her return with her because she lost 2 of her 6 children in a house fire the previous year. When preparing her current year she said there was no change to her dependents. We obviously caught it during the review process, but the entire situation was awkward for all involved. I have been using this software for 15 years now. We never had this problem in the past. It's not a big ask that the software function like it's supposed to.