I was able to solve this issue on my own as ProSeries was not helpful.  I realized that my 2019 version had the user roles set up to assign, but 2020,2021 & 2022 did not.  I went off of my user roles from 2019 to set them up for the following years then was able to assign them.  The issue was they somehow disappeared. Hope this helps! I suggest going back as far as necessary till you find the version that still has the user roles assigned and I was able to use them to guide me to set up the other years. I am wondering if their transition to the new platform caused an issue or just the 2022 version being downloaded.