Another problem with Intuit products in general that do not care about customer service or supporting professionals who don't have the luxury of shutting down when the internet is down. Very scary to depend on software that doesn't work offline especially if you are working outside the office and don't have a secure connection. Even though tax professionals are probably their biggest client, they do nothing to support us but make life even more stressful during busy season. I can't think of how many days I've spent on the phone with support for things that I could've fixed myself in 5 minutes if the software allowed me to do my job.