Mel B
Level 1

Pro Series Basic 2022 crashes on sign in. I spent 3 hours with Intuit on 2 separate days with technician on my computer trying everything she could think of. Her final conclusion is that my computer is at fault.

Some more facts;

1. Pro Series Professional 2022 signs in just fine.

2. I have updated Microsoft windows including all the options

3. I have updated Microsoft Edge

4. I downloaded Basic onto a newer laptop and it also crashes at sign in.

 

0 Cheers