On the Admin computer, maybe install and run the ProSeries Tool Hub. Find, fix any errors and then to the ProSeries folder for the reinstall/repair tool. Frightening that right at the start of the season our software is glitching and erring and causing cold sweat to run over us thinking that we will have to re-call and re-enter all the work done just days past............. I spent hours (1+) on phone with support to have a remote worker attempt to solve; and who had only worked for Intuit these past three weeks. Bless her heart, she is learning, and I pray that she will grasp the volumes of knowledge she needs quickly and become an asset to all she encounters. Given these past years, she will have a large learning curve and plenty of hours on their clock. I pray that she makes it, for herself and for us.