I seriously mean no offense, but this seems like an advertisement rather than a desire to help others on this platform. I'll just drop the subject. But I'll state emphatically that having someone remote into your system, "fix" the problem without a written explanation that can be shared and utilized seems at best sketchy. Items in this location you shared can be deleted and reinstalled with a "Reinstallation of ProSeries" so if someone looks at this solution and wonders, my recommendation would be to do that long before having some service remote into your system.

Best Regards

Brian