- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I have a client that they too yesterday can no longer open ProSeries 2021. They also have this issue on another system that started around the end of Nov. The system will open ProSeries 2020 & 2022 without issues. Things I've tried on 1st system included the ProSeries support docs:
Tried a repair on the ProSeries 2021 install - Ran the .net Framework tool - Have removed the check mark for .net Framework feature restarted and reinstalled the .net Framework feature - Removed all newly installed OS Updates - Download current .net Framework Update from Microsoft catalog website - Have done an advanced Revo Uninstall of ProSeries 2021 and reinstall - Performed a System File Check - All good - Ran the DISM tool - came back with no issues. Tried calling support a couple of time but was put in a que with no hold music for over an hour.
The only conclusion was that this OS needed to be reinstalled. But now with this happening on a second system it just doesn't make sense. The second system had the 22H2 Windows update installed yesterday but has now been removed to see if the issue would be resolved. Same problem. Strange to be working fine and then all of a sudden the .net Framework error. Does ProSeries 2020 & 2022 use .net Framework and if so is it the same version as 2021? Why no errors when opening those versions.
Does the Icon point to some webpage when launched. I have this client that when they double click the icon it is tied to a .net Framework link to open up an info page while the user logs in. You can bypass the .net login with a different link that is a direct login to the application. Does ProSeries do something like this?
Any Help with this matter would be greatly appreciated.
