@no13 

Your feedback is appreciated. It is not my intention to provide any excuse, lame or otherwise but to provide information. I understand you're frustrated and certainly it reflects poorly on all of us when these things go wrong. Software development is a very complicated business and we don't always get it right, but we never intend harm or incompetency and are ever trying to improve. Comments like yours sting as I'm sure you intended so please know that yours has landed. We will endeavor to perform better.