I had non stop issues with Proseries - files constantly disappearing, most recent issue:
EF center - all clients in  "accepted" tab moved to the "pending" tab. 

IT cannot resolve and cannot give an explanation either 😞

I stopped calling support because it is always endless time to get to the same outcome ..."sorry" we dont know why / cannot help

Intuit made our startup tax practice a NIGHT MARE to manage - WORST decision ever to join

(I realize many have great service - sadly a year of non stop issues I am not one of them)

Tried to cancel and now have to pay $300 plus for "early termination" - I want a full refund - we have to redo files every week and with last issue I was told to open each client and go through multiple steps to get current status on return that may or may not be accurate - SERIOUSLY??

CANNOT get to a life person without wasting even more time to resolve - IF SOMEONE FROM INTUIT READ KINDLY CALL TO RESOLVE BILLING - dont waste time trying to fix issues - not interested - been there done that MANY times- simply need to go our separate ways and INTUIT owes us a refund- if not simply cancel without "early termination" and kindly let us never cross paths again
Tax Consulting US