I am facing the same issue since last week. I have spent at least three days calling Proseries and every agent tried in their own way to resolve the issue but no success. It is not resolved even after reinstalling the program which carried all updates of the program.

This issue was escalated and still their team as of today has not resolved this issue and finally blamed Microsoft and left me with Microsoft.

I consulted IT professional and they kept saying that this should have been resolved by Proseries and not Microsoft.

As of today I am clueless who can solve this problem