Never heard of them, but they evidently don't follow the Intuit model:

"Our Customers have the option of calling our toll-free number for assistance, with a maximum of two minutes wait time, if any, or access support from our website by simply chatting on and requesting remote support. Working with us is simple, convenient, and reliable."

If you have never heard of them how do you know they are not following the rules?

Google is my friend.

But for the record I said they don't follow the Intuit model.  I never said they didn't follow the rules.